Our shipping rates are per parcel and delivery timescales may vary, depending on the delivery location.
We offer two delivery options for the UK - Standard Tracked 48 and Express Tracked 24 with Royal Mail. A tracking number will be included in your shipping confirmation email. Our European and Rest of The World shipping is an International Tracked and Signed service through Royal Mail and partner company in each country. The service to individual countries may vary, depending on location and the postal service in each country.
Standard shipping is free to the UK when you spend £75 or more.
We will usually ship your purchases within 1-3 working days of receiving your order. However, please allow extra days over busy holiday periods and Bank Holidays.
Most postal delivery services will make two attempts to deliver the package. Black Heart Equestrian cannot be held responsible for any non delivery of orders due to failed delivery attempts. It will be your responsibility to arrange further delivery or collection directly with the postal service.
Black Heart Equestrian Ltd can not be held responsible for any postal or delivery delays which would be out of our control. Including but not limited to the following:
Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire or failure of telecommunications networks.
If your delivery is damaged in anyway, you must contact us via email within 48 hours, otherwise a claim cannot be accepted.
Countries outside of the EU may be subject to additional duties and taxes. As the recipient, you are liable for all import duties, taxes and customs, payment of these is necessary to release your order from customs. The final purchase cost of your order does not include any additional duties as required. The carrier will inform you of the duties in order for them to deliver. If you do not not pay the required duties to release your order, the parcel will be returned back to Black Heart Equestrian and refunded less the shipping costs plus a handling fee of £10 per parcel which will be deducted from your refund,
If you have any questions send us an email to firstname.lastname@example.org