Returns & Exchanges Form





We really hope you are happy with your Black Heart purchase. However, should you wish to return any item, we will issue a full refund or exchange minus any shipping/postage costs.  Please fill out this form and send it together with the product to Black Heart Equestrian Ltd, 305 Western Bank, Sheffield, S10 2TJ, UK.


Returns Policy

Unused/unwanted merchandise may be returned within 14 days of receipt for exchange or full refund. Original tags must be attached. Please allow up to 14 days for a refund to show on your credit card or PayPal statement.


All shipping and handling fees are non returnable. Shipping fees for any merchandise returned for an exchange or refund will be the responsibility of the customer. We recommend items are shipped with a tracking number as Black Heart Equestrian cannot be held responsible for items lost in transit.


For all non-EU customers, please be aware that all customs/duty charges are the responsibility of the customer. Please ensure that you state on any returning parcel that it is a return/exchange and that all duty and taxes have already been paid on this merchandise. By placing your order you accept the Terms and Conditions as stated on our webpage.

For further information about our Returns & Exchange Policy please visit

Your information:


Order #

Date of Order

Email address

Your delivery address

I am returning the item to Black Heart because I would like:
Refund Y/N _______________________________________________ Exchange Y/N _______________________________________________ Other _______________________________________________

BLACK HEART EQUESTRIAN LTD, 305 Western Bank, Sheffield, S10 2TJ, UK