We really hope that you will be happy with your purchase, however, in the unlikely event you wish to return or exchange items, we would be pleased to help. You just need to return your item within 14 days of receipt of goods with proof of purchase, making sure it’s unused and good as new in its original packaging with all info tags still attached. If 14 days have gone by since signing for your purchase, unfortunately we can’t offer you a refund or exchange. For Christmas purchases we extend our returns policy and we will be happy to exchange or refund gifts purchased in December until the end of January.
Please note that all sale items are sold as non-exchangeable and non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. All returns will be processed within 14 business days of receiving the item. Depending on where you live, the time it takes for your exchanged product to reach you, may vary. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and in case of dispute, we recommend you retain proof of sending. We will not be responsible for any customs or import duties in relation to returns and exchanges.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. The above does not affect your statutory rights, including your rights under the UK Consumer Protection (Distance Selling) Regulations 2000.
Black Heart Equestrian aim to manufacture and sell products with the highest of quality standards. However, due to the manufacturing process and the technical properties of our fabrics, occasionally mistakes may occur.
If you think that your purchase is faulty please send us an email immediately to email@example.com Goods are considered faulty where a manufacturing fault occurs within 21 days of purchase. Black Heart Equestrian Ltd will assess whether or not the product has suffered a manufacturing fail and will return or refund the product as required. Please note that items which are damaged as a result of excessive or long term use or not washed according to the provided care instructions are not considered to be faulty. If a faulty item has been worn it must be freshly laundered before being returned. Any unwashed garments will not be accepted and will be returned to the customer. We will only cover postage if the item is deemed faulty or damaged. If the item is no longer in stock, a gift voucher to the value of the original item will be offered instead.
Unfortunately, if the product has been purchased for six months or more, any faults or defects are considered to be fair wear and tear and we cannot refund or replace such items.
To complete your return/exchange, please use the RETURNS FORM in the link below, complete the information required and return to our registered address. Please make sure that you print your name and email clearly so that we can contact you. If you have any queries, have misplaced your returns form or would like more help please drop us an email to firstname.lastname@example.org and we will be pleased to help.