It is that very exciting time of the year ……. Black Friday!    If your query is not answered below, you can contact us via email. However, due to extremely high volumes it may not be possible to respond as quickly as usual. 

 

 

WHAT DISCOUNTS WILL YOU BE OFFERING?

  • This year, instead of having to enter a discount code at checkout, we will mark down all items with the appropriate discount - from 10% up to 50% off on selected items - so the discount will be automatically.

 

HOW DO I AVOID MISSING OUT ON A PRODUCT?

  • If you've items in your cart, they should remain saved until the sale begins however these items are not 'reserved' and may be sold out when you checkout.  To avoid missing out - save time by creating an account so that your details are already saved then set up a wish list. Add your favourites to a wish list which can easily be transferred to your basket when the sale is live.

 

WHEN WILL I RECEIVE MY ORDER CONFIRMATION?

  • After ordering, you will receive order confirmation by automated email.  This will have your order number on which you will need for any future queries.  Check your spam folder if you have not received the email.

 

WHAT HAPPENS IF I MAKE A MISTAKE WITH MY ORDER?

  • Double check your basket before checking out. Due to high volumes, it won't be possible to amend or change your order.   Your statutory rights are not affected and you can cancel the order by returning the goods to us within 14 days of receipt.
  • Please also check that you have entered your delivery address and contact details correctly.  If you do enter an incorrect or incomplete address you will need to wait until the courier has returned your parcel to us before it can be resent. Please note: UK redirects can take up to 14 days and International redirects can take 30+ days. 

 

CAN YOU COMBINE MY SHIPPING IF I PLACE MORE THAN ONE ORDER?

  • Unfortunately during the sale we are not able to combine multiple orders.

 

CAN I USE OTHER CODES IN THE SALE?

  • No additional discount codes can be used in conjunction with the Black Friday Sale.

    However, if you have an outstanding credit note, this can be used against your order.

 

WILL THE DISCOUNT APPLY FOR SHIPPING?

  • Discounts do not apply to delivery charges.

 

WILL I HAVE TO PAY CUSTOMS ON MY ORDER? 

  • Customs and duties may be payable.  You must check with your local Customs office as these are out of our control and we will not be liable for any customs/duty payments.  If you refuse to pay any customs/duties, it can take up to three months for the parcel be returned to us and a handling fee will be applied to any refunds.  

 

WHEN WILL MY ORDER BE DISPATCHED?

  • We aim to get all orders shipped within 5-7 working days of purchase. We will prioritise orders with Express Shipping and DHL Express but please do allow extra time if you require your order urgently.

 

HOW WILL I TRACK MY PARCEL?

  • When your order is dispatched, you will receive an automated email with your tracking information.  It can take up to 72 hours for the tracking information to be live so please wait a few days before contacting us if the tracking has not yet updated.

 

WILL MY ORDER BE PART OF THE XMAS RETURNS? 

  • Black Friday orders are not part of our extended Christmas Returns period, however we will offer store credit for any Black Friday returns received between 25th December 2023 and January 19th 2024.

 

CAN I GET A REFUND ON MY ORDER?

  • Our Black Friday T’s & C’s allow for Exchanges and Store Credit only.

For more information about Returns and Refunds, please click here

 

CONTACTING CUSTOMER SERVICE DURING BLACK FRIDAY

  • During this period our Customer Service team will be very busy, we will do our best to get back to you regarding any enquiries you may have, as quickly as possible. We kindly ask for you to be patient with us. 
  • To help us, if you are emailing us regarding your order, please provide the following details: 
    • Your full order number starting with #BHE23-
    • Your full name
    • If something is wrong with an order you have received, please attach photographs which may help us resolve this for you. 
  • Our Customer Service working hours are Monday - Friday 9:00am - 5:00pm.